Healthcare as a consumer-behavior domain
My research examines healthcare as a broad consumer domain rather than a single type of service encounter. I am interested in how people experience and navigate healthcare across interactions with professionals, organizations, systems, information, digital tools, and emerging technologies.
This platform creates room to study patient experience, healthcare decision-making, digital health, AI-enabled health information, organizational environments, and public policy. These areas are connected by a shared interest in how consumers engage with an increasingly complex healthcare ecosystem.
Flagship program: Medical dismissal
Medical dismissal is a patient-perceived experience of not being adequately heard, believed, or taken seriously during a healthcare encounter.
The program treats medical dismissal as a distinct healthcare experience rather than a synonym for general dissatisfaction or every negative healthcare outcome. The research is positioned to contribute to consumer behavior, patient experience, healthcare quality, and public policy.
Broad research objectives
Clarify the construct
Develop a conceptually bounded approach to studying patient-perceived medical dismissal.
Establish interdisciplinary relevance
Examine how clearer research on the experience can contribute to consumer research, patient experience, healthcare quality, and public policy.
Current stage
This is active doctoral research. Public materials intentionally omit unpublished instrument content and structure, theoretical mechanisms, hypotheses, sampling plans, and detailed study procedures.
Methods and methodological direction
Conceptual development
Establishing clear construct boundaries grounded in theory and evidence.
Empirical research
Selecting qualitative and quantitative methods appropriate to each research question.
Interdisciplinary translation
Connecting consumer research with healthcare, patient experience, digital health, and public policy.
Research partnership priorities
Complementary expertise and resources can strengthen this program without changing its consumer-research foundation. Priority connections include healthcare and health-services scholars, clinicians, patient-experience researchers, digital-health and technology researchers, public-policy scholars, measurement specialists, data partners, research sites, and funders interested in rigorous, socially meaningful research.